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FAQs


Online Shopping

In order to ensure that you have the ultimate Softlogic shopping experience, our list of Frequently Asked Questions is compiled with you in mind! If you have any queries that are not answered here, please drop us an e-mail on info@softlogicl.lk. We will respond as soon as possible.

 

How to place an order?

1. First create an account by registering yourself at www.mysoftlogic.lk providing the necessary details
  
    Advantages:
    (i)   You will be able to track your purchase order
    (ii)  Check your order history by logging into your account.
    (iii) You will receive free newsletters and info about our discount promos   
 
2. Select the item or product of your choice, and check availability of your chosen product.
 
3. Enter your delivery location and contact number with care. (Note: Once a payment is made, goods will be delivered to the address given.)
 
4. Select payment method.
 
5. Once payment is done you will receive a confirmation of the item you have purchased through an e-mail.
 
6. If you find any difficulty in placing the order or did not receive a confirmation email please contact our support team on 0773925847 or send an email to support@mysoftlogic.lk
 
7. Placing an order without creating an account? You will be able to place an order as a guest but you will not have the benefits provided for account users.


Who can place an order?

Anyone who is above 18 years old and has a valid Visa, Master or AMEX card is entitled to place an order.
Those who are under 18 years are only allowed to buy through their parent or guardian.


How do we deliver?

1. Goods will be delivered free of charge to the location provided by you.
 
2. Goods will only be delivered to the locations within the territory of Sri Lanka.
 
3. Delivery Period of each item is as follows;
Branded Apparel and watches: Within Five (5) working Days
Consumer Electronics/Home Appliances or Furniture Items: within Seven (7) working Days

Note:

Delivery of the items will be based on the availability of the item you have ordered and on the delivery location.
Delivery period provided in our site will neither form a condition nor a warranty on the delivery period.


How do I check the status of my order?

Once your order is placed you will receive an email with your order details which include the order confirmation number

Before the item you have purchased is dispatched to you we will reconfirm the address provided by you by contacting you or through an email or the contact number provided.





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