How to place an order ?
1. First create an account by registering yourself at www.mysoftlogic.lk providing the necessary details
(i) You will be able to track your purchase order
(ii) Check your order history by logging into your account.
(iii) You will receive free newsletters and info about our discount promos
2. Select the item or product of your choice.
3. Check the availability of the items and the color and price of the item.
4. Carefully enter your delivery location and contact number. (Note: Please check that the address and contact number is accurate since once payment is done goods will be delivered to the address you have provided.)
5. Select payment method.
6. Once payment is done you will receive a confirmation of the item you have purchased through an e-mail.
7. If you find any difficulty in placing the order or did not receive a confirmation email please contact our support team on 0773925847 or send an email to email@example.com
8. Placing an order without creating an account?
You will be able to place an order as a guest but you will not have the benefits provided for account users.
9. Who can place an order?
Anyone who is above 18 years, and has a valid Visa, Master or AMEX card is entitled to place an order. Those who are under 18 years are only allowed to buy through their parents or guardian.
Method of Delivery
1. Goods will be delivered free of charge to the location provided by you.
2. Goods will only be delivered to the locations within the territory of Sri Lanka.
3. Delivery Period of each item is as follows;
Branded Apparel and watches : within Five (5) working Days
Consumer Electronics/Home Appliances or Furniture Items : within Seven (7) working Days
Delivery of the items will be based on the availability of the item you have ordered and on the delivery location.
Delivery period provided in our site will neither form a condition nor a warranty on the delivery period.
Confirmation of the Payment
Once payment has been made you will received an email confirming the item you have purchased.
How do I check the status of my order?
1. Once your order is placed you will receive an email with your order details which include the order confirmation number
2. Before the item you have purchased is dispatched to you we will reconfirm the address provided by you by contacting you or through an email.
Product Availability, Prices, Specifications and Images shown on the web site
We try our best to show accurate information to our customers when it comes to product Specifications, Prices, Discounts, Images and Availability.
However all these may change without prior notice.
1. Vouchers are issued by Softlogic Retail (Pvt) Ltd., A Fully Owned Subsidiary of Softlogic Holdings PLC.
2. Where can I use the Gift Voucher?
You can redeem your Gift Voucher at any one of our island wide Softlogic MAX & Softlogic Consumer Electronic Showroom, Softlogic Life Styles Homes Stores, Galleria, Levi’s, Nike, Giordano, MANGO, Charles & Keith, French Connection, Splash, Mothercare Store or International Watch Station out lets
3. Is it possible to refund a Gift Voucher?
Once sold Gift Vouchers are not refundable.
4. What kind of products can I purchase from a Gift Voucher?
You can redeem your Gift Voucher to purchase any product in our outlets mentioned above. But we will not refund the money if the value of the Gift voucher/s exceeds the value of the item/s you purchase.
5. Is it possible to use a Gift Voucher for multiple purchases?
You can redeem a Gift Voucher only once to purchase products but you can club two or more gift vouchers to purchase a single product.
6. What if I lose my Voucher?
Gift voucher is not replaceable. No claims will be entertained for any lost, torn, defaced or damaged vouchers. If the Gift voucher is damaged at the time of receipt please bring it to the notice at the time of receipt.
7. What do I need to verify to see the authenticity of the Gift Voucher?
Once you receive the Gift Voucher through mail check whether it bears the signature of the authorized signatory. If you need further clarifications you can always call our hotline for further clarifications.
8. Valid period of a Gift Voucher?
Every gift voucher is valid for six (6) months from the date on the face of the Gift voucher. And every Gift voucher shall be subject to Softlogic terms and conditions. Softlogic has the right to verify the authenticity of Gift Voucher at the time redeem of the Gift Voucher.
Cancellation of an order
1. Once payment is made your order cannot be cancelled.
2. Cancellation of an order will be done only due to the non-availability an item.
If the item you have purchased is not available in the inventory we will reverse the relevant payment to the credit card.
How do I know my money will be refunded?
We will inform you through email or communicate through mobile
How many days will it take to refund my money?
For Visa, Master or AMEX Card transfers the time taken for refund depends finally on the bank. Though we would love to expedite the same, it will ultimately depend on the bank. Therefore once we have informed about the cancellation of your order please call your credit card center to find out the status.
Can I purchase a number of items at once?
You can purchase a number of items at once but once the payment is made cancellation will be done only for the non-availability of the item and not for the order.
1. We accept payments via Visa, Master or AMEX.
2. VISA and Master Payment options are provided through HSBC Global Pay
3.AMEX payment option is provided through Nations Trust Bank.
Is it safe to make online payments?
At the time of payment you will be directed to the respective payment gateway which is secured with a 128 bit secure socket layer encryption connection of the respective bank.
Once the payment is made you will be re-directed back to mysoftlogic.lk
If any clarification is required about the safety on the online payment contact relevant credit card customer center or helpdesk at mysoftlogic.lk
What should I do if my payment fails?
1. In case of a payment failure, please retry ensuring:
(i) Information passed on to payment gateway is accurate
i.e.: account details, billing address, password (for net banking)
(ii) Your Internet connection is not disrupted in the process.
(iii) Verify with the Bank whether your card has sufficient funds to make the necessary payments.
Though we strive to give you a great customer experience each time you shop with us, if you are unsatisfied with your purchase, you could exchange the item you have purchased according to the following conditions.
If you are not satisfied with the item you have purchased call us on our customer care no 0773925847 within 14 days from the date of order.
1. Consumer Electronics/Home Appliances and Furniture Item/s you have purchased
However you will not be able to exchange any electrical item if you have opened the seal box. Any item to be exchanged will be subject to a pre-examination by our technical staff.
2. Branded Apparel and Watches
Only if the products are in saleable condition with the tags intact, in their original package, unwashed and undamaged condition.
What items can you exchange?
You will be able to exchange an item which is of similar value to item you have purchased or to an item more expensive by paying the difference.
Exchange Policy will not apply to the following items
(i). Discounted items
However, we have the absolute right in refusing any discounted item for exchange.
Return and Refund Policy.
Note: At the time goods are being delivered to your location we will not accept any item in return or refund any money at the time of delivery.
How can I return an item/s if there is a defect or fault in the item?
Once Consumer Electronics/Home Appliances or Furniture items are delivered to your doorstep you shall open and check whether the items are good and in working condition.
You will be able to return the items according to the terms and conditions of the warranty supplied by the warranty card.
(i) Consumer Electronics
You will be able to return any Consumer Electronics/Home Appliances or Furniture item that you have purchased by visiting any one of our Softlogic Retail outlets (Softlogic Max or Softlogic stores) situated island wide
(ii) Branded Apparel and Watches
You will be able to return by visiting the relevant brand outlet within 14 days of the purchase of the item.
Conditions and Warranty
Any item that is covered under a warranty card, details of the warranty will be disclosed on the product’s description page.
However we have the absolute discretion in accepting or refusing any item under Exchange or Return and Refund Policy