How can we help you?

In order to ensure that you have the ultimate shopping experience, our list of Frequently Asked Questions is compiled with you in mind! If you have any queries that are not answered here, please drop us an e-mail to hello@softlogic.lk We will respond as soon as possible.

Once your order is placed you will receive an email with your order details which include the order confirmation number Before the item you have purchased is dispatched to you we will reconfirm the address provided by you by contacting you or through an email or the contact number provided.

Anyone who is above 18 years old and has a valid Visa, Master or AMEX card is entitled to place an order. Those who are under 18 years are only allowed to buy through their parent or guardian.

  • Start by clicking on “My Account” and then " Register ". in the top left corner of your screen.
  • Once you completed the information, click submit to finish the sign-up process.
  • When you sign up, you will get an email for verification to re confirm the membership.

All our Softlogic electronic /mobile products comes with one-year warranty.

In case of a failed delivery, you can simply cancel your order by getting in touch with our Customer care team on hello@softlogic.lk or call us on 0115 128 128 (8am - 8pm on Monday to Sunday).

Site is SSL certified and we take all steps to ensure that the transaction is genuine and the customer information is secure.

Yes. All available products will be listed with its installment schemes.

Yes. Please call us on 0115 128 128 or send us an email to hello@softlogic.lk.

Its simple and please follow below steps.

  • Add the product to the cart and press buy now
  • Use login or guess checkout option to move to payment page
  • Select the payment option and click ok to proceed the order.

Once the payment is done you will receive a mail confirmation to confirm the payment. If you find any difficulty in placing the order or did not receive a confirmation email please contact our support team on 0115 128 128 or send an email to hello@softlogic.lk.

We use our own vehicles plus trusted courier partners for our deliveries. 

  • A flat delivery charge of Rs.350/- applies to all orders but for certain electronic appliances this delivery charge may vary based on the product specifications. 

 

Having a mysoftlogic.lk account helps us to make your shopping experience fast, secure and convenient. You can create your own mysoftlogic.lk account or simply shop as a guest. Register

If the product is differ from you have order, Yes you can and please contact us on 0115 128 128 or send an email to hello@softlogic.lk

Please call us on 0115 128 128 for warranty claims .

Once the order is been placed you should get an email from us but in case if you don’t received it you may reach our customer care or write to us on hello@softlogic.lk and will get it for you.

It’s simple! Just before the payment please select the gift card and enter the code in the box.

Yes, we deliver around the Island as well to the rest of the world. For any special inquiry you may contact us on 0115 128 128

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