Frequently Asked Questions
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Online Shopping

In order to ensure that you have the ultimate shopping experience, our list of Frequently Asked Questions is compiled with you in mind! If you have any queries that are not answered here, please drop us an e-mail to We will respond as soon as possible.

How do I check the status of my order?

Once your order is placed you will receive an email with your order details which include the order confirmation number Before the item you have purchased is dispatched to you we will reconfirm the address provided by you by contacting you or through an email or the contact number provided.

Who can place an order?

Anyone who is above 18 years old and has a valid Visa, Master or AMEX card is entitled to place an order. Those who are under 18 years are only allowed to buy through their parent or guardian.

How can I sign-up?

  • Start by clicking on “My Account” and then " Register ". in the top left corner of your screen.
  • Once you completed the information, click submit to finish the sign-up process.
  • When you sign up, you will get an email for verification to re confirm the membership.

Is the product comes with warranty?

All our Softlogic electronic /mobile products comes with one-year warranty.

How do I cancel my order?

In case of a failed delivery, you can simply cancel your order by getting in touch with our Customer care team on or call us on 0115 128 128 (8am - 8pm on Monday to Sunday).

How safe is my transaction?

Site is SSL certified and we take all steps to ensure that the transaction is genuine and the customer information is secure.

Can I have installment plans?

Yes. All available products will be listed with its installment schemes.

Can I change my shipping address after placing the order?

Yes. Please call us on 0115 128 128 or send us an email to

How do I place an order?

Its simple and please follow below steps.

  • Add the product to the cart and press buy now
  • Use login or guess checkout option to move to payment page
  • Select the payment option and click ok to proceed the order.

Once the payment is done you will receive a mail confirmation to confirm the payment. If you find any difficulty in placing the order or did not receive a confirmation email please contact our support team on 0115 128 128 or send an email to

How do we deliver?

We use our own vehicles plus trusted courier partners for our deliveries. 

  • A flat delivery charge of Rs.350/- applies to all orders but for certain electronic appliances this delivery charge may vary based on the product specifications. 


Do I need an account to shop on

Having a account helps us to make your shopping experience fast, secure and convenient. You can create your own account or simply shop as a guest. Register

Can I get a refund or replacement for my product?

If the product is differ from you have order, Yes you can and please contact us on 0115 128 128 or send an email to

How can I claim my warranty?

Please call us on 0115 128 128 for warranty claims .

I did not get the invoice

Once the order is been placed you should get an email from us but in case if you don’t received it you may reach our customer care or write to us on and will get it for you.

Can I use a gift card/voucher?

It’s simple! Just before the payment please select the gift card and enter the code in the box.

Can I get my product delivered to Jaffna?

Yes, we deliver around the Island as well to the rest of the world. For any special inquiry you may contact us on 0115 128 128

What is an E-voucher & how can I redeem it?

  1. E- Voucher is a web-based product and customer can use for online purchases only and cannot be redeemable at any store. 
  2. The value of E Vouchers must be fully utilized at the time of redemption (No partial utilization is allowed) 
  3. E vouchers are having one-year expiry period.

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